Enter LASTCHANCE at checkout to receive up to 70% off your total order
Enter LASTCHANCE at checkout to receive up to 70% off your total order
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SHIPPING & RETURNS

SHIPPING

 

DOMESTIC SHIPPING (WITHIN THE US):

TRUSS offers free ground shipping on all domestic orders in the 48 contiguous U.S. States.

Once your order has been processed you will receive an email with ship date confirmation and tracking information for your order.

All orders are shipped on business days, Monday to Friday, excluding holidays.

Delivery times are estimates. TRUSS is not responsible for unanticipated delays by carriers, customs clearance, or circumstances such as severe weather or uncontrollable events.

TRUSS is unable to ship to PO Box and military addresses.

For non-deliverable, refused or unclaimed orders, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

SHIPPING METHODS & FEES (WITHIN THE US):

  • Ground Shipping (3-5 business days):  FREE
  • 2 Day Delivery: $ 25
  • Standard Overnight Delivery:  $50
  • Hawaii, Alaska & U.S. Territories:   $25

INTERNATIONAL SHIPPING:

Orders are processed within 1-2 business days pending availability and credit verification. Delivery addresses cannot be changed or edited after an order is placed.

A duties and taxes deposit will have to be pre-paid to consider an order as placed. Once your order has been processed you will receive an email with confirmation of your order’s ship date. We estimate you will receive your order within 7-12 business days of its ship date however, shipping times do vary.

Please note, purchases shipped internationally are not returnable or refundable.

DELIVERY TIMES

Delivery times are estimates. Delivery can take longer than expected due to customs clearance procedures in certain countries.  TRUSS is not responsible for unanticipated delays by carriers or customs clearance.

RETURNS

 

SALES, MARKDOWNS & PROMOTIONS
Items sold during a sale or "promo" period are not eligible for returns or exchanges

GENERAL
TRUSS attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflects the color of the Products.

All items are quality controlled and checked for faults before they are shipped to customers. Should you receive an item that is not in perfect condition, please contact returns@trussnyc.com within 30 days of receiving the item to receive prior to sending the return to request a return authorization. Returned Products must also include their original dust bag with tags attached. Products with any sign of wear will not be accepted for a return.

The customer is responsible for any return shipping and packaging costs. We recommend you use a shipping courier with delivery and tracking capabilities. TRUSS is not responsible for lost or misdirected returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please note, purchases shipped internationally are not returnable or refundable.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

RETURN/EXCHANGE PROCEDURE

  1. Email returns@trussnyc.com to request a Return Authorization (RA).
  2. Please note the nature of the return or exchange on the invoice.
  3. Pack and securely seal the merchandise in shipping packaging.
  4. Purchase shipping label with tracking capabilities.
  5. Ship your return to the following address:
    Attn: Truss NYC Returns
    1313 South Pennsylvania Ave.
    Morrisville, PA 19067
  6. Email returns@trussnyc.com the return tracking number to ensure delivery and return processing.
  7. Returns will be refunded to the original credit card account minus the amount of the original shipment costs.